Refund policy
Refund Policy
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at vuramilano@gmail.com within 14 days of delivery.
If your order arrives damaged, defective, or you received the wrong item, please contact us at vuramilano@gmail.com within 14 days of delivery.
To process your request, please include:
- Your order number
- A clear photo or video of the damaged or incorrect item
All images will be put through an ai detector. Once verified, we will issue a full refund or send a replacement at no extra cost to you. You do not need to return the damaged item.
Cancellations and Change of Mind
Because our items are shipped directly from our warehouse to you, we cannot cancel orders once they have been processed. We do not offer refunds or returns for "change of mind" or customer errors (such as ordering the wrong size or providing an incorrect address).
Because our items are shipped directly from our warehouse to you, we cannot cancel orders once they have been processed. We do not offer refunds or returns for "change of mind" or customer errors (such as ordering the wrong size or providing an incorrect address).
Refund Process
Approved refunds are processed back to your original payment method within 5–10 business days.
Approved refunds are processed back to your original payment method within 5–10 business days.